Act as an ambassador for the company aiding progression of sales from offer to completion by monitoring timescales and ensuring a five star word of mouth service.
Key Responsibilities
- Look after 60 – 80 units
- Oversee sales from offer to completion by monitoring timescales
- Maintain a 80% conversion rate
- Keep fall through rate below 20%
- Gain feedback from the buyer and regularly update our client, the seller
- Chase all customer experience forms to ensure we achieve min 70% return rate
- Customer service rating for office – achieving minimum rating 90
- Deliver a ‘Nothing is too much trouble’ service to generate new and repeat business
- Report weekly and monthly figures accurately
- Maintain strong working relationships with local solicitors and third parties
- Ensure sales are signed off and the offer sheet is complete and correct, with particular attention to timescales
- Chase bad debts as necessary
- Carry out monthly pipeline check
- Communicate with team – morning and monthly meetings – updating on feedback, pipeline and additional service leads
- Deal with surveys and re-negotiations
- Promote and monitor additional services within the office – Solicitors, Financial Services and Surveys – ensuring minimum standards met by team
- 5 leads per week per consultant
- 50% buyers and 30% sellers using panel solicitors
Requirements & Skills
- Strong negotiator
- Previous sales or customer service experience
- Good attention to detail
- Persistent and tenacious
- Cultural fit with our winning ways
- Team player
- Ability to handle customer complaints
- Works in The Dexters Way
- Natural sales ability with a keen desire to succeed
- Ability to cope well under pressure
- Problem solver